FAQ
Q: What is your warranty?
A: We provide 1 year warranty for all letters,and LED is 2 years, but the span life is over 3 years.If you require 3 years or
more, we can also reach it.
Q: Do you have CE/UL certificate?
A: All our led and transformer are CE/UL certificated. We can also produce sign based on UL standard.
Q: Do you have price list?
A: All of our products are customized,so we haven’t price list. We will quote based on your design or drawing,similar product
photo. It will be great if you can send us vector file.
Q: Are your products suitable for outdoors?
A: Yes, all our acrylic letters and metal luminous letters come with the trusted CE certificated and are suitable for wet
locations. And all of our metal letters use UL certificated led module. All letters are waterproof.
Q: What's the voltage?
A: We have 12V and 24V 2 different led,but normally we use 12V.
Q: Do you have any letters in stock?
A: All our products are customized, normally we don't make any stock.
Q: Do you offer free samples?
A: Depends on project potential volume, and if we offer free sample, customer need to pay
the express delivery cost, we have good cooperation with Fedex/UPS/DHL/TNT.
Q: What’s the mounting way?
A: We will supply you the install guide, screw, 1:1 template with sign together. When you get the sign,you can follow the guide to install step by step.
A: We provide 1 year warranty for all letters,and LED is 2 years, but the span life is over 3 years.If you require 3 years or
more, we can also reach it.
Q: Do you have CE/UL certificate?
A: All our led and transformer are CE/UL certificated. We can also produce sign based on UL standard.
Q: Do you have price list?
A: All of our products are customized,so we haven’t price list. We will quote based on your design or drawing,similar product
photo. It will be great if you can send us vector file.
Q: Are your products suitable for outdoors?
A: Yes, all our acrylic letters and metal luminous letters come with the trusted CE certificated and are suitable for wet
locations. And all of our metal letters use UL certificated led module. All letters are waterproof.
Q: What's the voltage?
A: We have 12V and 24V 2 different led,but normally we use 12V.
Q: Do you have any letters in stock?
A: All our products are customized, normally we don't make any stock.
Q: Do you offer free samples?
A: Depends on project potential volume, and if we offer free sample, customer need to pay
the express delivery cost, we have good cooperation with Fedex/UPS/DHL/TNT.
Q: What’s the mounting way?
A: We will supply you the install guide, screw, 1:1 template with sign together. When you get the sign,you can follow the guide to install step by step.
FAQ
Contact Us
Name: Sales Dept
Tel: +86-15002165961
E-mail: [email protected]
QQ: 522706283
WeChat: +86-15002165961
Whatsapp: +86-15002165961
Add: 4th Floor,Building 1#,NO.8 Hengyong Road,Jiading District 201806 Shanghai China.
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